All products on our website that are specifically adapted to aid disability or for the chronically sick are eligible for VAT relief.
These products are only available at zero-rate VAT when purchased directly by an individual for their 'domestic or personal use'. In order for us to meet "yours and our" obligations to Customs & Excise, and in order to avoid paying VAT on certain items, you will be required to sign a simple declaration form at the checkout that confirms that you are eligible to receive goods which are zero-rated.
Please note we are only able to exempt VAT from the actual goods, all delivery charges will attract VAT as normal.
Pre-paid or contract SIM cards and credit paid onto SIM cards are not eligible for VAT exemption and this will not be removed at checkout.
EU rules for charging VAT on “electronically supplied services” from January 1, 2015 From 1 January 2015, telecommunications, broadcasting and electronic services will always be taxed in the country where the customer belongs – regardless of whether the customer is a business or consumer – regardless of whether the supplier based in the EU or outside. For more information, see the European Commission web page.
Your final shopping cart price will include VAT for all items that are not eligible for relief.
The zero-rating of goods and services for a chronically sick or disabled person depends in part upon the status of the recipient.
What does ‘chronically sick or disabled’ mean?
A person is ‘chronically sick or disabled’ if he/she is a person with a:
It doesn’t include an elderly person who’s not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.
If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.
You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.
A frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb does not qualify for VAT relief.
If you are in doubt you should call your local Customs office or call the National Advice Service on 0845 302 02 03.
To claim VAT relief please do as follows:
We are required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility. If you are in any doubt whether you qualify for VAT relief, click here here to email our customer services or call us on +44 (0) 1799 550979.
Alternatively, you may want to look for more information on the 'direct.gov.uk' website VAT relief on products and services for disabled people which provides further information.
If you would like to place your order by telephone and intend to claim VAT relief, we will only be able to dispatch your order once we have received a signed declaration.
We will process your order at the retail price quoted on your order less the VAT element.
You must be sure of your eligibility for VAT relief before completing the declaration. You can order on behalf of another person and complete the form accordingly.
You must be sure of your eligibility for VAT relief before completing the declaration. Section 39.2 of the VAT Act 1983 provides for severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief.
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