About Pivotell

Family run since 2002

We're a small, independent UK company that helps people manage their medication and stay independent at home. We started with one family's need, and we still treat every call that way.

Meet the team Contact us

How Pivotell began

Caroline Milne founded Pivotell in 2002 after struggling to help her own mother, who had Parkinson's and Lewy body dementia, manage her medication at home. She needed a dispenser she could fill and lock that would present the right dose at the right time. When she finally found one, it transformed both their lives, and she started Pivotell so other families could have the same. Over twenty years later, Pivotell dispensers are used by families, pharmacies, councils and NHS services across the UK and beyond.

Read Caroline's story

What we believe

People first

We listen, and we take the time to understand the person who'll use the dispenser and the people who support them.

Working in partnership

With families, pharmacies, councils, telecare services and distributors, in the UK and around the world. Become a partner.

Always improving

From the first Pivotell to our new Smart and connected dispensers, we keep developing products that make medication simpler.

Our mission: to help people take the right medication at the right time, so they can stay safe, confident and independent at home, with less worry for the people who care for them.

Meet the team

We're a small team, and most of us have been here for many years. When you call Pivotell, you'll speak to someone who knows the products inside out.

Nicky Green

Nicky Green

Managing Director
With Pivotell since 2011

Laura Panayiotou

Laura Panayiotou

Marketing and New Product Manager
With Pivotell since 2018

Linda Byford

Linda Byford

Customer Services Manager
With Pivotell since 2002

Sharon Speller

Sharon Speller

Sales Administrator
With Pivotell since 2002

Julie Wayman

Julie Wayman

Accounts
With Pivotell since 2006

Our founders

Caroline Milne

Caroline Milne

Founder

Adrian Milne

Adrian Milne

Founder

Meet us in person: Nicky and Laura are at TSA, OT and care events throughout the year. See where we'll be next.

Pivotell at a glance

  • Supplying families, councils and the NHS since 2002
  • Dispensers made in Sweden; the Pivotell Tipper is made in England
  • Also sold as Careousel in some countries outside the UK
  • Certified to the TEC Quality Standards Framework (QSF) since 2022

Quality and regulatory informationWhere to buy

Talk to our team

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