Many community pharmacies fill Pivotell dispensers for their patients, councils and NHS services. Here's how it works, the tools we provide free, and how to get started.
Request free filler trays Filling options
When there's no family member to fill a dispenser, a local pharmacy may be able to help. It lets patients who struggle with blister packs keep managing their own medication at home, and many councils and NHS services look for pharmacies willing to help.
Fill a spare tray at the pharmacy, fit its clip-on lid and deliver it. A family member or carer swaps it into the dispenser when the current tray is empty.
The patient uses one dispenser while the pharmacy refills the other. Swap them when the first is empty. The stop function keeps only one dispenser active at a time.
For patients on one or two doses a day, the dispenser can come back to the pharmacy to be refilled and returned before the next dose is due.
Request filler trays or the SOP loginSpares and filling aids
Our suggested SOP for filling Pivotell dispensers, with ten short videos covering the process, dispensing options, spare trays, checks before and after filling, filling the Advance and Mk3, and batteries.
We're often contacted by families and health and social care professionals looking for a pharmacy to fill a dispenser where no family member can. If you'd be happy to help, let us know. We won't publish your details or add you to a mailing list.
Every Pivotell model can be filled by a pharmacy, using our free filler trays. Start delay and stop functions let you fill a tray in advance.
It depends on the doses: about every 28 days for one a day, every 14 days for two, or every 7 days for four. A second tray means the next one can be ready in advance.
Yes. Medicines that shouldn't be exposed to air or removed from their original packaging shouldn't go in any dispensing system. Use your professional judgement.
Arrangements vary. Some councils and NHS services pay pharmacies a filling fee; for private patients it's agreed between the pharmacy and the patient.
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