Most problems have a simple fix. Start with the quick checks, then look up any error code or common question below.
Error codes Common questions Contact us| Code | What it means | What to do |
|---|---|---|
| ERROR 01 | The tray is jammed | Check for anything blocking the tray, then use the TEST function to check the rotation, sound and light. |
| ERROR 04 | The tray isn't turning properly | Check for an obstruction and use the TEST function. Watch to see whether the cogs turn. |
| ERROR 08 | The dispenser was left upside down and there are no doses left to present | Refill the tray and check the dispenser is kept upright. |
| ERROR 10 | A battery problem | Check the batteries are the right way round, roll them in the battery box, check the battery level and replace them if needed. If they're in the wrong way, the dispenser starts up, shows ERROR 10 and shuts down. |
The error alarm sounds different from the normal dose alarm. To stop it, take out one battery and put it back, then clear the problem.
Check the number of doses (DOSES) isn't set to 00. If it is, the dispenser won't alarm, even if alarm times are set.
Check the sound and light settings. They may have been set to off.
The alarm may have been set to pm instead of am. Using the 24-hour clock avoids this.
The date must be set, and the automatic clock change (DLS) switched on. For the Mk3/24, Advance and Advance GSM, set DLS to EU.
Check for anything blocking it, check the battery level and check the programming. Then use the TEST function.
Check the battery level and replace the batteries if needed.
Tip the dispenser so the tablets fall into your hand or a cup. This also stops the alarm. Tip it far enough to hear a double beep: that's the right amount.
Has the shutter been taken out and put back? If it was put back upside down, it won't flip open. Check it's the right way up.
Something has stopped the tray turning. Take out one battery and put it back to stop the alarm, then clear the obstruction. If ERROR still shows, please contact us about a repair.
The times doses were dispensed are shown in the RECORD part of the menu.
A brand new dispenser isn't locked. There's a particular way to open it, shown in your instruction book, and the key is inside.
Use the TEST function. If everything works, it's very likely fine. For extra reassurance, reset the alarm times and watch and listen as it turns.
No. Your alarm settings are kept. Only the clock may need resetting if the batteries are left out for a while.
Don't worry if something unexpected has happened. We've seen dispensers that have been in microwaves, freezers and baths, and even one dropped from a fourth-floor window. Most problems come from accidental knocks or well-meant tinkering, and most can be put right.
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This is the basket Message
This is the basket Message
