We want everyone to be able to use our website, including people with sight loss, hearing loss, limited dexterity or memory difficulties. Many of the people we help live with these conditions, so this matters to us.
What we do
Clear text that is large enough to read comfortably, with good contrast against the background
Headings in order, so screen reader users can move around each page easily
Descriptions on our photos, so screen readers can explain them
Links and buttons that say where they go, and buttons large enough to tap easily
No moving or flashing content on our pages
Phone numbers you can tap to call from a mobile
Pages that work on phones and tablets, and when you make the text larger
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we check new pages with an accessibility checker before they go live.
What we are still improving
We are updating our website page by page, and some parts don't yet meet the standard we're aiming for:
Some older pages and documents may be harder to use with a screen reader.
Some of our instruction books are scanned PDFs, which screen readers can't read.
Not all of our videos have captions yet.
Parts of the menu and the contact form may be hard to use with a keyboard only.
We're working with our website provider to fix these.
Make the website easier to see
You can make text bigger, change the colours (for example to yellow text on a black background) or have pages read aloud using the settings on your own phone, tablet or computer. These settings then work on every website you visit, not just ours.
We're happy to help. We can post you a printed leaflet, read information to you over the phone, or send instructions in a format that suits you, including large print.
