If you're buying for someone who is chronically sick or disabled, you may not have to pay VAT on Pivotell dispensers and accessories. Here's who can claim and how.
VAT relief depends on the person who will use the product, not on who pays. They count as chronically sick or disabled if they have:
a physical or mental impairment that has a long-term and substantial effect on their ability to carry out everyday activities, or
a condition that doctors treat as a chronic sickness, for example diabetes, Parkinson's, dementia, or an illness that needs a complicated medication routine.
A family member, partner or guardian can order on their behalf. They don't need to be registered disabled, but the condition must be stated on the declaration.
Not eligible: people who are older but not disabled or chronically sick, and people with a temporary condition, such as a broken limb.
How to claim when you order online
Tick the box
In your basket, below the delivery options and voucher code box, tick the VAT relief box. The VAT is taken off straight away.
Check out
Choose your delivery option and press Checkout.
Complete the declaration
On the billing and delivery page, scroll down and fill in the VAT relief declaration form.
Ordering by phone? Call us on 01799 550979. We'll send you the declaration, and dispatch your order at the price without VAT once we receive it signed.
Good to know
What's covered
Products designed for people who are disabled or chronically sick, bought for their personal or domestic use. Items that don't qualify are charged with VAT as normal.
Delivery
VAT relief covers the goods only. Delivery charges include VAT.
Ordering from outside the UK?
Tick the same box if the delivery address is outside the UK, so UK VAT isn't charged. Customs duties, taxes or handling charges may be payable.
Your declaration
We keep your declaration on file in case HMRC asks to see it. It isn't used for anything else.
Please only make the declaration if you're sure the person is eligible: HMRC can apply penalties for a false declaration. If you're not sure, see the GOV.UK guide to VAT relief for disabled people, or contact HMRC.
