Pivotell Advance GSM pill dispenser with App alert messaging

165.00 ex VAT)
£198.00 in stock
If you are caring for someone and wish to be informed immediately if the person you are caring for has or has not taken their medication, then the Pivotell Advance GSM is an excellent solution. Now with the Jointly care co-ordination app from Carers UK.


* this is the name of the Jointly circle to be created, usually the name of the person at the centre of your Jointly care circle - only required for new Jointly Circles
** this email address will be linked to the Pivotell GSM dispenser and used to create the Jointly circle of care

Making sure that someone has taken their medication can be stressful, especially when you are supporting someone at a distance.

The Pivotell Advance GSM pill dispenser can be easily filled, and programmed online to dispense pills up to 24 times a day. At the pre-programmed times, the dispenser rotates, the alarm signal is heard, and the correct dosage comes into view through the opening in the lid. The alarm can be programmed to ring for up to 5 hours. A self-locking shutter over the lid opening prevents access to the medication tray except at the alarm time. This prevents the possibility of double dosing or the forced movement of the medication tray by the user. The dispenser can send alert messages to family members if medication has, or has not been dispensed from the device at the medication time so that appropriate action is taken to check on the wellbeing of the individual before a potentially adverse event occurs.

Now, using the Jointly app, families can receive and store these messages in one central place, and share them with everyone involved in someone’s care. Alert messages can be sent in the following instances to your Jointly circle:

  • Dose not taken (halfway through the alarm time, to allow time to prompt)
  • and Dose not taken (at the end of the alarm time)
  • Dose Dispensed
  • 4 doses only remaining in the tray
  • Dispenser has been left upside down
  • Low battery
  • Device error

The Pivotell Advance GSM pill dispenser can also send SMS messages to up to three mobile numbers, and to one e-mail address (& if the user has a mobile phone he or she could be sent one of the warning messages).

How does the Jointly app work?

Developed by Carers UK Jointly is an online and mobile care coordination application designed to make caring for someone easier, less stressful and more organised by making communication and coordination between those who share the care as easy as a text message.  Jointly combines a number of key features in a single tool and helps keep everyone in the loop.  Find out more about Jointly here or watch this video to see how it works:


Choose 'Add Jointly app' at checkout.  All you will need to do is wait for an email to arrive with the details of your newly created Jointly circle of care, then you can login to Jointly and start using the app.

The Administration Centre

The dispenser is programmed online using the Pivotell Administration Centre, which provides reports on the user's medication compliance, for example, it records the actual times when medication has been dispensed and when warning messages such as 'Dose not taken' have been sent. The full communications history between the device and the Administration Centre can be monitored.

The SIM card

A roaming SIM card is supplied with the Pivotell GSM dispenser which will pick up the best mobile network signal in any given area. This requires the Pivotell GSM dispenser to be located in an area with at least one active mobile network.

a) Annual renewal of the sim credit is £60 (£0.16 per day) plus VAT, and £26 plus VAT for the annual renewal of the Administration Centre.

b) Monthly Direct Debit sim credit is £7 per month in advance (£0.23 per day) plus VAT, and £26 plus VAT for the annual renewal of the Administration Centre. Cancel anytime with 30 days notice.

We will email you to set up the Pay Monthly Direct Debit of £8.40 via Go Cardless.  Please look out for an email from Go Cardless on behalf of Pivotell. Cancel anytime with 30 days notice.  Please note: The dispenser cannot be despatched until the direct debit has been set up.

c) PAYG sims: If you have previously been supplied with a Pay as You Go SIM, top up here: Roaming SIM card Top-Up

GoCardless process Direct Debit payments on behalf of other businesses and organisations, effectively acting as a 'master merchant'. When you pay by GoCardless they collect payment from your account into their own.  These funds are then remitted on to the merchant you are paying. For further information>

You are covered by the Direct Debit Guarantee. For further information >

Ongoing costs 

£26 plus VAT for the annual renewal of the Administration Centre.  We will contact you after 12 months to renew.

Your Data

In providing your email address for the purposes of setting up a Pivotell Advance GSM pill dispenser + Jointly circle of care, you agree to allow Pivotell to share your email address and name of the care circle (usually the user of the pill dispenser) with Carers UK. Neither Pivotell nor Carers UK will sell on your data or use it for marketing purposes.

VAT exemption: If the user of the Pivotell dispenser is eligible for VAT exemption please let us know at checkout and we can remove the VAT element. For further information >

Main Features

  • Security - a self-locking shutter over the lid opening prevents access to the medication tray except at the time that medication is programmed to be available. This prevents the possibility of double dosing or the forced movement of the medication tray by the user.
  • Display - the LCD display will be visible though the lid allowing the user and carer to view: the date and time, the time that the next dose is due, the number of doses remaining, the battery level
  • Upside-down - the tray will not rotate if upside down but will still alarm.
  • Daily Alarm Times - 1-24. Compartments - 28. Two or more compartments can be programmed to alarm at the same time (for those with many or large pills).
  • Start Delay and Stop functions - Delays activation or deactivates dispenser - useful for those using multiple dispensers and to allow pharmacists or family members to fill in advance away from home.
  • A Pharmacy label carrier and label case is supplied (to comply with Royal Pharmacy Society of Great Britain labelling requirements) .
  • Day / time discs supplied (for 1 / 2 / 3 / 4 times daily dosage and one blank disc for five or more doses per day).
  • Battery life - up to 12 months. Battery level meter and warning indicator. Secure battery case cover to deter tampering (screw provided).
  • Spare trays, lids and time discs available for off-site filling by family members or pharmacists.
  • Four different alarm sounds. Flashing light for those with hearing impairment.
  • Lockable - only the medication due can be accessed by the user.


The LCD Screen

The LCD display feature is of particular benefit to carers & family members who can make a visual check on the status of the dispenser without having to open it, allowing the user and carer to view:  
• the date and time • the time that the next dose is due • number of doses remaining • the battery level.  

Other data:

  • Dimensions Length 190mm Width 180mm Height 56mm.
  • Weight 390g excl. batteries 490g incl. batteries.
  • Volume Approx 12ml per compartment.
  • Power supply 6V 4 x 1.5V Alkaline batteries or 4 x 1.2v rechargeable NiMH batteries.
  • Patent No: SE 535 462 C2
  • Registered with the MHRA as Medical Device: Class 1

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