How the Pivotell Automatic Pill Dispenser Mk3/24 Works

Simple, reliable and used by UK social care since 2002. It sounds an alarm at each dose time and presents only that dose, with all other medication locked out of sight. Easy for families or pharmacies to fill.

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Simple to set up and use

  1. Fill and lock

    Fill the tray starting to the right of the red section, close the lid and lock it with the key.
  2. Set the times

    Programme up to 24 dose times a day with three buttons, or use the start delay to begin later.
  3. Dose time

    An alarm sounds, a light flashes and only that dose appears in the lid opening.
  4. Tip

    Tilt the dispenser and the dose falls into the hand or a cup. This stops the alarm.
Pivotell Mk3 with the lid open, showing the 29-section tray

The 29-section tray sits inside the lockable case.

Pivotell Mk3 tilted, with the dose tipped into a hand

At dose time, tilting the dispenser releases the dose into the hand.

Key features

Up to 24 dose times a day

Two compartments can be set to open together for people with many or large tablets.

Fill in advance

Start delay and stop functions let a family member or pharmacy fill a tray in advance, or rotate two dispensers so only one is active at a time.

Alarm you can adjust

Four alarm sounds plus a flashing light. Choose how long it alarms, from 5 minutes to 5 hours.

Dose record

Shows the times the last 28 doses were dispensed, handy for carers and professionals.

Lockable

The lid locks with the key supplied, keeping other medication out of sight.

Clocks change automatically

Adjusts for British Summer Time, and can be set for other regions and time zones.

Easy to fill and check

  • Pharmacy label carrier with a protective cover, so the tray can be labelled correctly
  • Printed day and time discs for 1 to 4 doses a day, plus a blank disc for more
  • Spare trays and free filler trays for pharmacies, so the next tray can be prepared away from the home
  • A test function to check the rotation, alarm and light at any time
  • A different warning sound if anything stops the tray turning properly
  • 12 or 24 hour clock
  • Battery level indicator, with a warning when the batteries need changing
  • Battery cover can be secured with the screw provided, to deter tampering
  • If left upside down at a dose time, it still alarms, then moves to the correct dose once upright
  • Telecare-enabled version links to alarm receiving centres (buy through your telecare provider)
Need more security, or alerts? The Pivotell Advance adds a self-locking shutter and an easy-read display. For alerts to family or carers, see the Advance GSM, available now, and our Wi-Fi and 4G models, coming soon.

Specifications

FeaturePivotell Mk3/24
Tray29 sections (28 doses plus a red start section)
Dose times per dayUp to 24
Alarm duration5 minutes to 5 hours
Size190 mm diameter, 56 mm high
WeightAbout 480 g with batteries
Compartment volumeAbout 10 ml
Batteries4 × AA alkaline or rechargeable NiMH, lasting 9 months or more
OptionsClear lid; Tipper for limited dexterity; spare trays; telecare-enabled version (through your telecare provider: where to buy)

Questions

Can a dose be dispensed a little early?

An optional setting allows a dose to be dispensed up to 5 hours early by tipping the dispenser upside down twice. We don't recommend it for people who get confused about their medication.

How often does the tray need refilling?

It depends on the number of doses: about every 28 days for one dose a day, every 14 days for two, every 9 days for three, every 7 days for four, or every 4 days for seven.

What happens when I change the batteries?

All your settings, such as dose times and alarm sound, are kept. Only the clock may need resetting if the batteries were left out or had run flat.

How do I clean it?

Wipe the dispenser with a damp cloth. The tray can be washed in warm water or a dishwasher at up to 70°C.

Are some medicines unsuitable?

Some medicines shouldn't be exposed to air or stored in any dispensing system. If in doubt, check with your pharmacist.

Downloads

Instruction book

Full set-up and programming guide for the Mk3/24.

Download

Video guides

Short how-to videos for programming and filling.

Watch

Pharmacy filling

How pharmacies can fill Pivotell dispensers.

Read more

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Made in Sweden. Eligible for VAT relief.

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